Refund Policy

SHIPPING AND REFUND POLICY

RETURNS & REFUNDS :
Tropikal Bliss will not accept any refunds or exchanges on product purchased due to health regulations. If the product purchased is defective, please email us at info@tropikalbliss.com prior to returning the products and we will do our best to resolve the situation.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 7 days.

All orders placed during promotion are final sale and cannot be cancelled. Orders placed during promotion are also not eligible for refund or exchanges.

SHIPPING INFO :
for all packages, Tracking numbers are given, but the postal service of some countries does not typically allow tracking of this number until the package has been delivered or entered the destination country. Please keep that in mind.

In the event your goods have been damaged in transit, please email us at info@tropikalbliss.com and we will do our best to resolve the issue. We all know the post man can be quite rough!!

INTERNATIONAL CUSTOMERS :
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.
non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

LATE OR MISSING REFUNDS (if applicable) :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tropikalbliss.com.

INCORRECT SHIPPING INFORMATION
If a package is returned to TROPIKAL BLISS ( Inguis Beauty ltd ) due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. TropiKal Bliss is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST OR STOLEN PACKAGES
TROPICAL BLISS is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Tropikalbliss Bliss will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

DAMAGED PRODUCT AND INCORRECT ORDERS:
Tropical Bliss is not responsible If you receive damaged product or an order that you feel was processed or filled incorrectly, you must email us within 30 days of placing your order : info@tropikalbliss.com

ORDER PROCESSING TIMES:
Please allow 1-2 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends).

ORDERS PLEACED DURING PROMOTIONS
Orders placed during promotions are final and therefore not eligible for refunds and / or exchanges.

SHIPPING DEP :
Addressee : Tropical Bliss ( Inguis beauty ltd )
Adrdress : 12P Smithfield Road
Floor 8, the hive
city : Kennedy Town
zip code : 00000
Country : Hong Kong